Terms And Conditions


This Terms of Use is made by Mudflap Technologies Private Limited, a company registered under the Indian Companies Act, 2013 having its registered office at L6, 2nd Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102 (hereinafter referred to as "DrivoJoy") and you as a User of the DrivoJoy Service.

In these terms and conditions,

  • "DrivoJoy/we/us/our" refers to Mudflap Technologies Private Ltd
  • "Website" refers to drivojoy.com.
  • "/User/you/your" refers to the user of our services
  • "Mechanic" refers to a mechanic operating as part of the DrivoJoy.
  • "Booking" refers to any request placed for services through the DrivoJoy’s Mobile Application/Website or any other medium or platform.


User is hereby allowed to use the DrivoJoy Service subject to acceptance of the Terms and Conditions and the Privacy Policy on the DrivoJoy App and/or Website ("Terms"). DrivoJoy retains the right to change the Terms from time to time and such modified Terms shall be immediately applicable.


If you continue to browse and use our Platforms you are agreeing to comply with and being bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with You. Please use our Platforms only if you are in complete agreement with these Terms or with the Privacy Policy.

DrivoJoy can provide User, subject to acceptance of terms and conditions, at its sole discretion, the User Name and Password ("User Account"). DrivoJoy solely reserves the right to accept or reject application made by User for having User Account without obligation of explanation. DrivoJoy reserves the right to store, evaluate, analyze, verify and authenticate the personal information and data provided by the User. The User hereby acknowledges that DrivoJoy continues to maintain right to close the User Account without any prior notice for any reasons whatsoever it may be. Any person who accesses DrivoJoy Service is presumed to be legally capable of entering into a legal contract and has understood and voluntarily accepted the Terms.


Rules of Conduct

The DrivoJoy Service shall facilitate the User to book services online by using the DrivoJoy App and/or Website. You acknowledge, agree that you have complete responsibility while ordering services through the DrivoJoy App and/or Website. The User’s discretion is required while using the DrivoJoy Service.

The DrivoJoy Service shall be used solely for User’s non-exclusive, non-assignable, non-transferable and limited personal use and for no other purposes. User’s Use of the DrivoJoy Service is subject to all applicable local, state, national laws and regulations wherever applicable. Except as specifically permitted in Terms, User shall have no right to copy, change, alter, amend, reverse engineer, decompile, reverse translate, disassemble, publish, disclose, display or make available, or in any other manner, decode the DrivoJoy App and/or the Website.

Booking

You agree that, any contract for the service ordered through use of DrivoJoy App and/or Website is between You and DrivoJoy; any contract for the supply of DrivoJoy Service from the DrivoJoy App and/or Website is between You and DrivoJoy. You agree to take reasonable care when providing DrivoJoy with your details and warrant that these details are accurate and complete at the time of ordering a service. You also warrant that the credit or debit card details that You provide are of your own credit or debit card.

DrivoJoy Service and/or Services purchased/availed from the DrivoJoy App and/or Website is intended for your use only and that You are acting as an end customer only and not as an agent for another party while using the DrivoJoy Service You understand that, if the ordered service is within the capacity of the DrivoJoy, DrivoJoy will accept the contract and confirm it to you. If the details of the order are correct, the contract for the service will be confirmed by text message (SMS) and/or other medium to the User.

In case the service offered by DrivoJoy is booked, DrivoJoy will confirm availability together with or separately from service.

The confirmation message will specify delivery details including the approximate service time specified by DrivoJoy.

In case service is not possible for whatsoever reason, DrivoJoy will let you know by text message (SMS), phone call and/or other medium. You understand and acknowledge that in unforeseeable events or Force Majeure events, DrivoJoy may not be able to reach and/or communicate with You about the non-availability of the scheduled service.

Prices and Payments

All prices listed on the DrivoJoy App and/or Website for services are correct at the time of publication. While DrivoJoy takes great care to keep them up to date, the final price charged to you by DrivoJoy may vary based on the problems diagnosed by mechanic. DrivoJoy reserves the right to alter the pricing of the services available for usage on the DrivoJoy App and/or Website and to delete and remove them if needed.

All prices for services by DrivoJoy or a third party service provider assigned by DrivoJoy listed on the DrivoJoy App and/or Website is correct at the time of publication, however, DrivoJoy reserves the right to alter the same in future.

For orders that need an inspection or visit, the final cost towards the service will be confirmed after the inspection/ visit and before commencement of the service. Full payment must be made for all the particulars mentioned in the final booking invoice. Payment has to be made in cash or, if available on the DrivoJoy App and/or Website, by online payment including through credit card, debit card, net banking or wallet

You shall ensure that online payment mode is secured; your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct necessary security checks to confirm about your identification before making any such payment.

Service

Service time quoted at the time of ordering is approximate only and may vary. Services will be delivered to the address as intimated by you while making booking request.

DrivoJoy will make every effort to deliver within the time stated; however, DrivoJoy will not be liable for any loss caused to you by late delivery. If the service is not offered within the estimated delivery time quoted, User shall contact DrivoJoy by email and DrivoJoy will try to ensure that you receive your service as quickly as reasonably possible.

In case of a late service, no charges will either be voided or refunded by DrivoJoy

All risk in the service shall pass to you upon availing the service though DrivoJoy takes ample precaution to avoid any such risks.

If you fail to accept the service at the time they are ready or DrivoJoy is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the service shall be deemed to have been delivered to you and all risk and responsibility in relation to such booking shall pass to you. Any storage, insurance and other costs, which DrivoJoy incurs as a result of the inability to service, shall be your responsibility and you shall indemnify DrivoJoy in full for such cost.

You must ensure that at the time of service arrangements, including access where necessary, are in place for offering the service. DrivoJoy cannot be held liable for any damage, cost or expense incurred to such service as a result of a failure to provide adequate access or arrangements for service.

In case, bike servicing at doorstep is not possible based on our mechanic's recommendation, DrivoJoy will make arrangements for picking up your bike to the nearest DrivoJoy workshop. Customers are expected to hand over the bike with no personal belongings, including but not limited to helmets, tool kit, papers etc.DrivoJoy shall not be held responsible for loss of any personal belongings during the course of servicing. However, DrivoJoy will assist and help you in resolving any such issues.

Customers are expected to report any issues related to bike service within 15 days of request fulfillment. After the 15 day period, any issue reported will be treated as separate request and will be charged accordingly.

Bike wash is not included in any of our services.

All spare parts, accessories used in the service carry manufacturer's warranty.

DrivoJoy shall not be liable for any conduct or behaviour or actions of mechanics. However, DrivoJoy encourages you to notify us of any complaints that you may have against the mechanic who has provided You with services on behalf of DrivoJoy.

DrivoJoy aims :

  1. To offer services at the place of service requested by you in your booking request
  2. To deliver within the time confirmed in your booking
  3. To inform you if they expect that they are unable to meet the estimated service time


DrivoJoy shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery

You understand and accept that it might not be possible for DrivoJoy, vendor or service partners to offer services to some locations. In such cases, DrivoJoy will inform you accordingly and arrange for cancellation of the order or service to any alternative delivery address.

Cancellation

You must notify DrivoJoy immediately if you decide to cancel your booking, through the app or website or by phone. If DrivoJoy accepts your cancellation, no cancellation fee applies. If DrivoJoy is unable to accept your cancellation for some reason e.g. because task force has been allocated and/or task force is already out for service, the booking request for the service may not be cancelled. DrivoJoy will not be able to refund the money already paid for any cancelled booking, for which service arrangements have been already made.

DrivoJoy may cancel an booking request if the service unavailable for any reason. DrivoJoy will notify you if this is the case and return any payment that you have made.

If the cancellation was made in time and once DrivoJoy has accepted your cancellation, DrivoJoy will refund or re-credit your debit or credit card or net banking account with the full amount within 14 days.

In the unlikely event that DrivoJoy offers a wrong service, you have the right to reject the service of the wrong booking request and you shall be fully refunded for the booking if you decide not to opt for the correct service. The booking request’s completeness will be decided by comparing offered service with the booked service.

In cases of addresses being incomplete, DrivoJoy reserves the right to cancel such orders automatically.

Information

Where DrivoJoy have requested information from you to provide service, you agree to provide DrivoJoy with accurate and complete information.

You authorize DrivoJoy to use, store or otherwise process your personal information in order to provide the service to you and for marketing . The Purpose may include the disclosure of your personal information to select third parties from time to time where DrivoJoy believes that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the service to you in future. More information can be found in DrivoJoy’s Privacy Policy.

You are entitled to request a copy of the said personal information DrivoJoy holds about you. Please contact us if you wish to request copy of this information.

Personal Information

User understands and acknowledges that by choosing DrivoJoy you have allowed DrivoJoy to use your personal information.

User understands, acknowledges and agrees that although DrivoJoy provides appropriate firewalls and protections, the DrivoJoy Service is not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible.

In case DrivoJoy is required to disclose your personal information in order to assist the Government Authority or in adherence to the Court Order or to protect the interest of the DrivoJoy Service and/or any particular user(s), DrivoJoy will disclose it without obtaining prior permission from you. You authorize us to disclose your personal information.

Ownership of Information

All data, information is the property of DrivoJoy or its Users. If you believe that the DrivoJoy Service contains elements that infringe your intellectual property rights in your work, please notify DrivoJoy immediately. If DrivoJoy receives intellectual property right infringement claim notification and it is felt appropriate, DrivoJoy may remove all such content from the DrivoJoy App and/or Website, which is indicated as infringing, and/or take any other appropriate action.

Disclaimer and Limitations of Liability

The DrivoJoy service and all contents, materials and postings are made available on an "as is" and "as available" basis, without any representation or warranty of any kind, express or implied. The DrivoJoy service will be available for use, or that all services, features, functions or operations will be available or be performed as described. the services, the DrivoJoy app and/or website is not hack proof. The data may get pilfered, damaged, lost, garbled or become useless. Without limiting the foregoing, DrivoJoy is not responsible or liable for any malicious code, delays, inaccuracies, errors, or omissions arising out of your use of the DrivoJoy service. You understand, acknowledge and agree that you are assuming the entire risk as to your data, quality, accuracy, performance, timeliness, adequacy, completeness, correctness, authenticity, safety, security and validity of any and all features and functions of the DrivoJoy service, including, without limitation, postings and materials associated with your use of the DrivoJoy service.

You understand and agree that, to the fullest extent permissible by law, the DrivoJoy service, DrivoJoy and their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from use of the DrivoJoy service or from this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages

Indemnification

You agree to indemnify, defend and hold DrivoJoy, its parents, subsidiaries, affiliates, successors, assigns and licensors, franchisees or sub-franchisees, any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers and suppliers harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys' fees), resulting from any breach or violation of Terms by you, or due to your activities related to the DrivoJoy Service, whether by use of User Account or otherwise.

Applicable Laws

These Terms contains the entire understanding and agreement between User and DrivoJoy and supersedes any and all prior or inconsistent understandings relating to DrivoJoy Service and your use of DrivoJoy Service. Terms cannot be changed or terminated orally. Any provision which must survive in order to allow us to enforce its meaning shall survive the termination of Terms. Terms and your use of DrivoJoy Service is governed by, construed and enforced in accordance with the laws of India applicable to contracts made, executed and wholly performed on the DrivoJoy Service, and, for the purposes of any and all legal or equitable actions, you specifically agree and submit to the exclusive jurisdiction and venue of the Courts of Bengaluru, Karnataka, India and you will not object to such jurisdiction or venue on the grounds of lack of personal jurisdiction or otherwise.

Force Majeure

Without limiting the foregoing, under no circumstances shall DrivoJoy be held liable for any damage or loss due to deficiency in performance of the DrivoJoy Service resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures.


Disclaimer

  1. DrivoJoy reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the Platforms.
  2. In no event will DrivoJoy be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the App, Website or Services.
  3. All rights, not otherwise claimed under these Terms or by DrivoJoy, are hereby reserved.

General Provisions

Each provision of the Terms is independent of each other. If any provision of the Terms is found void and unenforceable, it will not affect the validity of the remaining provisions of Terms, which shall remain valid and enforceable.


Complaints

DrivoJoy takes complaint very seriously and aim to respond to your complaint within 5 business days. All complaints to be addressed to info@drivojoy.com

IF YOU DO NOT ACCEPT AND ABIDE BY THIS TERMS, YOU MUST NOT USE DrivoJoy SERVICE.

If you have any questions about the terms & conditions, please contact us at:

Address : L6, 2nd Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102
Phone: 080 3951 5250